The Ultimate Guide to Reventus Enforcement Agents

Have you been receiving letters from Reventus Enforcement Agents? Are you confused as to who they are and what they want?

Then continue reading our informative article to discover all there is to know about Reventus.

Do Not Speak to Reventus Enforcement Agents Until You Know About This

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Dealing with enforcement agents can be stressful, especially if you haven’t reached out for any debt help.

You don’t have to fall deep into persistent debt, you can work your way out with a little guidance and advice.

Our Ultimate Guide will help you understand your rights and what debt solutions could work for your personal situation.

Who are Reventus Enforcement Agents?

Reventus Ltd is a debt resolution company registered in Wales and England.

They are a legitimate company that works with Local Authority clients recovering unpaid debts, such as the following:

  • Parking fines
  • Former tenant arrears
  • Housing benefit overpayments
  • Unpaid criminal fines
  • Unpaid sundry debt collection
  • Non-domestic rate arrears
  • Unpaid council tax

Reventus carry out fair and ethical collections, and they have a Welfare Support Team to help vulnerable customers who struggle to meet their payments.

They work following their ISO 9001:2015 Quality Assurance framework and are a member of the Civil Enforcement Association, CIVEA.

Keep reading to find Reventus Ltd’s telephone number and additional contact details.

How do I get in contact with Reventus Enforcement Agents?

You can get in touch with Reventus’ head office using the following methods:

If you are looking to contact Reventus regarding parking fines, then call them on the following number:

  • Phone – 0208 125 3545

Or, if you want to speak with a member of their welfare team, contact them using the following details:

Their opening hours are Monday to Friday, 8 AM to 8 PM, and Saturday from 9 AM to 1 PM. Contact them within their working hours to ensure your query or concern is addressed.

Why is Reventus Ltd contacting me?

Have you received some form of contact from Reventus? Then you will likely hold some unpaid debts to them or another company.

Reventus chases a range of unpaid debts for local authorities, such as unpaid criminal fines and tenant arrears. So, it is likely you owed money to the local authority, and Reventus has taken over chasing the money.

Keep reading to find out what to do if you can’t afford to pay your Reventus debt.

What will happen if I ignore Reventus Ltd?

Ignoring Reventus Enforcement Agents will only result in additional fines, court action, and even loss of assets.

So, it is wise to openly communicate with Reventus and respond to all their letters, emails, and calls.

Bailiffs are persistent and won’t go away even if you try to ignore them. Prevent your financial situation from escalating by keeping Reventus in the know about your economic struggles.

Get a Proof of Debt

You should never ignore Reventus; however, you shouldn’t pay them without first requesting a Proof of Debt letter.

Unfortunately, there have been cases where individuals have paid towards debts that aren’t theirs.

You must check and gain evidence that reassures you that it is your debt to pay. If Reventus cannot provide you with Proof of Debt, then do not pay any money toward the debt.

Check if the debt is statute-barred

Your debt could be statute-barred if it has been chased or paid in the last six years.

Statute-barred debts cannot legally be chased by your creditors, as the high court writes them off.

Will Reventus come to my house?

If you do not meet your payment plan or frequently miss payments, then it is highly likely that Reventus enforcement agents will come to your house.

You can’t stop the bailiffs from showing up, but you can stop bailiffs from entering your property. You don’t legally have to let them into your home if they do not hold a warrant.

So, if you do not wish to continue your conversation with the enforcement agent, close your door and lock it.

You can request they contact you using your preferred methods, such as via phone or email.

If the enforcement agent refuses to leave your premises, you should call the police or a bailiff helpline.

What can Reventus Enforcement Agents do?

Reventus claim to carry out ethical collections, so there are limits to what they can and can’t do throughout their debt collection process.

Reventus can take the following action in their steps to debt recovery:

  • Visit your home address to attempt to claim funds for the local authorities.
  • Contact you to encourage payment via phone, email, and letters.
  • Add charges, interest, and fees to your debt if you refuse to pay the money you owe.
  • Send high court enforcement agents to your home to seize your assets on behalf of their clients.
  • If monthly payments are consistently missed, file for a County Court Judgement alongside additional court orders.

Bailiffs should protect the rights of their customers and their creditors, so their debt collections must remain professional and non-threatening.

What can’t Reventus bailiffs do?

Reventus bailiffs are not allowed to carry out the following actions during their debt recovery process:

  • Use legal jargon to confuse the residents.
  • Provide incorrect details or falsified legal documents concerning the residents’ debt.
  • Inform anyone else about details of the residents’ credit.
  • Threaten or intimidate the residents into making them pay the money owed.
  • Force their way onto your premises.
  • Take belongings that do not belong to the residents.
  • Call you at work or unreasonable hours.
  • Reclaim a vehicle displaying a blue disabled badge.

If you find a Reventus enforcement agent has acted unethically, make sure to file a complaint or contact a debt help charity for professional advice.

Do you want to make a complaint against Reventus Ltd? Keep reading to find out how.

Can Reventus Limited break into my house?

Reventus bailiffs are not authorised to enter your house unless you invite them in. They cannot force entry if the residents have not permitted them.

If an enforcement officer tries to coerce their way in, call the police or a bailiff helpline.

They may be allowed to enter without permission if they have first obtained a liability order from the high court or if they hold a warrant for your arrest.

What happens if I don’t pay Reventus Enforcement Agents?

If you don’t meet your monthly payments or refuse to pay any money toward your debt, then further action will be taken against you but your creditors.

For example, your creditors might take you to court to discuss your debts and order you to make payments.

If the situation has escalated dramatically, your creditors may even force you to file for bankruptcy so they can reclaim some of their money.

For free help and advice, contact a debt help charity to discuss plausible debt solutions.

Can Reventus remove items from my home?

If you let an enforcement agent into your home, then they may be able to reclaim your assets for debt recovery purposes.

Debt collection companies can remove your belongings provided they have a Controlled Goods Agreement.

They can take luxury items but are not allowed to take essential items. Luxury items include televisions, jewellery, and vehicles.

Essential items which cannot be claimed in the debt recovery process include:

  • Blue Badge vehicles.
  • Fridges.
  • Microwaves,
  • Pets, such as guide dogs.
  • Items that do not belong to the resident debtor.

You can protect your luxury items by storing them at a friend’s house.

If the certificated enforcement agent attempts to claim essential items from your home, you should file a complaint or contact the police.

Do Not Let Reventus Ltd Into Your House Until You Know About This

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Reventus enforcement fees

There are fees attached to every stage of the debt recovery:

  • Compliance stage – A lump sum of £75 is paid at the compliance stage.
  • Enforcement stage – A fixed fee of £235 and a 7.5% rate over £1,500 is paid at the enforcement stage.
  • Sales of goods stage – You must make a fixed payment of £110 and a 7.5% rate over £1,500.

Most debt collection companies will incite similar rates for each stage of their debt recovery process.

Are there any other additional charges that Reventus can attach to your debt?

Yes, Reventus can add interest and fines to your debts. These include:

  • Charges for storage of your assets.
  • Charges for locksmith costs.
  • Charges for court fees.
  • Charges for auctioneer costs.

To avoid additional costs, speak with Reventus debt collection and set up an affordable payment plan.

How can I make a payment to Reventus for my debt owed?

You can make a payment to Reventus by using one of the following options:

  • Use their online payment portal.
  • Call their debt recovery line on 01992721205.
  • Pay via bank transfer.
  • Set up a Standing Order.
  • Submit a Building Society cheque.
  • Pay an enforcement agent.
  • Send a Postal Order.

You can pay off your council tax debts, former tenant arrears, parking fines, magistrates court fines, and any other debts to Reventus using any of the abovementioned methods.

Keep reading if you are looking for a debt solution to help you lower your monthly and overall debt payments.

How to make a complaint about a Reventus bailiff

If you feel like the Reventus debt collection process hasn’t been satisfactory or ethical, you can complain.

Complain to Reventus

Reventus pride itself on ethical collections for debts, such as council tax arrears, housing benefit overpayments, and unpaid income tax, for local authorities.

However, if their collection style is causing you any issues or heightening any mental health problems, you should raise a complaint and seek free advice.

You can file a complaint to Reventus by writing to them, either via email or post. Never complain on the phone, as it is important to have written evidence of your criticism.

Send your complaint to their head office at Unit 9, Harforde Court, John Tate Road, Hertford, SG13 7NW.

Contact HCEOA

If you aren’t happy with how Reventus has conducted its enquiry, you can escalate your complaint to the High Court Enforcement Officer’s Association, HCEOA.

You can contact the HCEOA via their email address – [email protected].

How can I stop bailiffs from Reventus?

You can stop bailiffs from contacting you via a few simple methods:

Communicate with Reventus

Explain your finances to Reventus and how you can’t meet your repayments.

Being open and making them aware that you are struggling will benefit you, as they will understand you want to pay, but you can’t afford to.

Reventus may even allow you to adjust your plan to let you make lower payments.

Seek debt solutions

You can find various debt solutions that may help you work your way out of persistent debt.

You should seek debt advice from a professional debt help charity if you cannot afford to repay your council tax debts to local authorities or Reventus.

Debt advice services can help you find a suitable debt solution that works best for your unique circumstances.

Check out our list of the best debt advice services around.

What if I can’t pay Reventus?

If you can’t afford to pay Reventus, you should find an appropriate debt solution.

There is a range of helpful debt solutions available in the UK. Here is a list of debt solution options:

Debt management plan

A debt management plan is a debt solution that freezes interest rates for individuals struggling to meet their payments.

Otherwise known as a DMP, debt management plans are a popular debt solution as they allow debtors to make payments without any additional charges.

No interest means lower rates, so loans can become more affordable. Lower instalments can help you repay council tax debts to local authorities.

Debt relief order

A debt relief order, or a DRO, freezes any payments toward your debt to local authorities for a year. Meaning you cannot be chased for repayment for the entire 365 days.

A DRO allows debtors to save money and meet their essential bills, as the weight of the debt is taken off their shoulders for a short while.

It can help individuals get their finances in check so that when the time comes, they can repay Reventus and the local authorities without any issues.

Bankruptcy

The last resort if you cannot repay local authorities or Reventus is to file for bankruptcy.

Only file for bankruptcy if you have first received quality debt advice from a debt advisory service and you have exhausted all other solutions.

Bankruptcy should be a last resort as it negatively impacts your credit rating and can make other areas of your finances even more difficult.

For more debt advice, speak with a debt charity that can provide confidential and free advice.

FAQs

Is Reventus a debt collector or an enforcement agent?

Reventus has both debt collectors and enforcement agents. However, they have different roles and purposes.

A debt collector has similar powers to the original creditors. They collect on behalf of local authorities and can visit your home but cannot enforce any power.

An enforcement agent, also known as a bailiff, has certain legal powers which allow them to reclaim debts. For example, if they have the right legal documents, they can reclaim your assets,

What if the Reventus letter isn’t for me?

If the Reventus letter isn’t for you, you should let them know as soon as possible.

Ignoring the letter as it isn’t yours won’t stop the enforcement agent from showing up at your home in person and sending various enforcement letters.

By letting the enforcement company know a mistake has been made, they can redirect the notices to the correct residents’ address.

Can I be taken to court because of my debt?

Local authorities or debt creditors may take you to court if you continuously skip payment instalments. They may apply for a County Court Judgement.

A County Court Judgement, or a CCJ, is an order that legally obligates you to make monthly payments towards your debt, such as magistrates court fines or business rates, or make a lump sum payment.

The CCJ can be taken out by the local authority directly or by Reventus.

For more information on how to get a County Court Judgement discharged, read our informative article.

Summary

If you owe money for debts, such as income tax, to a local authority, you might have been contacted by Reventus.

Reventus collects money that debtors owe on behalf of your local authority, so you now owe money to them instead.

Don’t panic! You can speak to a free help charity for confidential advice. A debt solutions company can advise you on what debt solution would be best for your situation.

Always evaluate your options before confirming one debt solution.

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.

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